Politique de Confidentialité
Les principes de protection des données personnelles :
- En tant qu'utilisateur des services de The Luxurius Temporary vous pouvez modifier les données personnelles vous concernant depuis votre compte client
- Si vous souhaitez supprimer votre compte client (cette action est irréversible vous perdrez l'accès à votre historique de commande, vos points de fidélité, vos codes promo mais il sera possible de créer un nouveau compte client) en contactant notre service client.
Introduction
Cette page décrit les principes selon lesquels The Luxurius Temporary collecte différents types de données sur ses clients. Les éléments décrits dans cette page sont expliqués en détail dans les principes de protection des données de The Luxurius Temporary.
Cette page détaille également les engagements concernant la politique de sécurité et de protection des données de The Luxurius Temporary.
Définition
Afin d'éviter une interprétation imprécise, voici quelques éléments de compréhension des termes utilisés :
Données personnelles : toute information relative à une personne physique identifiée ou identifiable est réputée être une « personne physique identifiable » une personne physique qui peut être identifiée, directement ou indirectement
Processing: any operation or set of operations carried out or not using automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, conservation, extraction, consultation, use, interconnection…).
Data controller
Any processing of personal information communicated to The Luxurius Temporary is carried out under the responsibility of the company The Luxurius Temporary - 17 Avenue du Général Leclerc, 77400 Lagny-sur-Marne
How do we collect data and what is it?
The collection of your personal data is most often based on your customer relationship: creation of a customer account on the site, subscription to a newsletter, navigation on our pages, etc.
This data includes your surname, first name, address, telephone number, e-mail address, date of birth, direct marketing information and consent, order, delivery, billing.
The customer information we collect helps us personalize and continually improve your shopping experience at The Luxurius Temporary . We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wishlists and customer reviews and recommend products and services that may be of interest to you.
How do we handle your information?
Please note that the staff of The Luxurius Temporary act under an obligation of secrecy when processing data relating to you. We maintain the confidentiality of data concerning you and ensure that it is only used for predefined purposes. Your data is processed for the purpose of producing and delivering the agreed communication and other services, developing the services, invoicing, providing you with the best and most comprehensive service possible, and informing you about our services. We also use your data for communication with customers, such as sending information regarding our services and for direct marketing purposes.
We also use the data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing. We process the data of our potential customers for direct marketing purposes. We make every effort to ensure that customer data is up-to-date and correct. We remove obsolete and unnecessary data where possible. We protect all data about you through personal task-based access rights and prevent third-party access to the data.
Where do we send your data?
We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies. When we use subcontractors, we will sign a security agreement with them which also covers the use of your data. We are also responsible for this kind of manipulation for you.
The Luxurius Temporary Data Protection Principles
The purpose of this Data Protection Policy is to describe the principles and practices we follow at The Luxurius Temporary to ensure the privacy, confidentiality of communication and legal protection of our customers.
The Luxurius Temporary periodically updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement. Important core values for The Luxurius Temporary include the confidentiality of customer data and communication, and the protection of customer privacy in all business operations. When handling our customers' personal data, we follow English law, authority orders and instructions and good data handling practice. The Luxurius Temporary implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and lawful purposes and are not processed in a manner incompatible with those purposes. We protect the security of your personal information during transmission by using Secure Sockets Layer Software (SSL) which encrypts the information you enter before it is sent to us.
We maintain physical and electronic security measures and backup procedures in connection with the collection, storage and disclosure of personal customer information. Our security procedures may require us to ask you for proof of your identity before we can provide you with your personal information. We constantly train our staff on the principles of data processing and monitor the use of data by appropriate means.
General principles of customer data management
The processing of personal data must always be justified for The Luxurius Temporary operations
The Luxurius Temporary has set out the purpose of collecting, handling and submitting personal data in the following section.
The Luxurius Temporary only processes Customer Data necessary for its operations as defined for the Purpose of Use stated in the file description for Customer Registry. We make every effort not to process incorrect, incomplete or outdated data. The processing of customer data is usually based on a relevant relationship, information received while using or registering for a service, or your consent. We may also process your data for other reasons, for example at your request or where required by law. Your information may be processed within The Luxurius Temporary . We encourage our customers to regularly update their contact details.
We record your conversations with our customer service to verify a business transaction, to respond to your requests and to monitor and develop the quality of the service. Please note that as a customer of The Luxurius Temporary , you have the right to check what data about you has been stored in our information systems, or that there is no no data concerning you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year free of charge. The request for data inspection must be made with a signed document between The Luxurius Temporary and you.
Collection, storage, extraction and processing of personal data
Register of data collected directly via the services of The Luxurius Temporary
Contact form
Data collected: email and message
Objective pursued: Customer relationship management
Data retention: Registration in database
Shelf life: 1 year
Access to data: The customer relations department of The Luxurius Temporary
Is the data stored or processed outside the EU: No
Creation of customer account
Data collected: name, surname, address, telephone number, e-mail address, date of birth, direct marketing information and consent, company contact person information, company name, information provided by you , customer classification information, order, delivery, agreement and billing.
Objective pursued: Order and its follow-up - Address - Returns - Credit note
Is the data stored or processed outside the EU: No
Loyalty management
Data retention: Registration in database
Shelf life: Customer lifetime
Access to data: Logistics (partially, only data related to the processing and shipping of your order) - Marketing department - Customer service
Is the data stored or processed outside the EU: No
Register of data transmitted to subcontractors via the services of The Luxurius Temporary
Send in Blue
Provider information: https://fr.sendinblue.com
Service provider location: France
Objective pursued: Marketing emails
Is the data stored or processed outside the EU: No
GDPR charter of the service provider: https://fr.sendinblue.com/legal/privacypolicy
Provider information: https://www.facebook.com/
Service provider location: United States
Objective pursued: Connection to your customer account on the site via your Facebook account
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://www.facebook.com/business/gdpr
Google Analytics
Provider information: https://analytics.google.com/analytics
Service provider location: United States
Objective pursued: Site traffic analysis + Remarketing
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://privacy.google.com/intl/fr_fr/businesses/compliance/
Sending and sharing data
The Luxurius Temporary may only submit your data to third parties in accordance with applicable law. We submit information on request to authorities, for example the police and security authorities, as well as other authorities on the grounds specified by law. Information about our customers is an important part of our business and our job is not to trade in it. We share this information only in the cases previously expressed and for the purposes described in this privacy policy with
The Luxurius Temporary controls and which are either subject to this privacy policy or apply rules at least as protective as those described in this privacy policy. In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for data management in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees the appropriate processing of the data.
Processing of identification and location data related to electronic communication
The Luxurius Temporary treats all data and messages created during communication as confidential. Our personnel are bound by an obligation of secrecy and a prohibition on using messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called credentials if they can be connected to a person. Network traces are created, for example, during telephone calls, sending e-mail and SMS messages and browsing the Internet, and may contain information about the correspondents, the connection route or routing, the protocol of data transfer used, the event and the terminals used or their location.
The Luxurius Temporary manages communication identification and location information in accordance with applicable law for the purposes of, for example, providing and using the Services, billing and technical development. consent, marketing. The data may also be used for the billing of other service providers insofar as this is necessary.
The Luxurius Temporary may also manage identification data in the event of misuse, breach of data security and breakdown repair.
In all of the above situations, we only process identification and location data to the extent necessary to perform a certain specific task.
Use of location data
A real location method where another person can track another person's whereabouts requires the consent of the person to be located. The client may not be located at all if he refuses geolocation services. If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
Duration of identification and location data processing and data storage
We process identification and location data for as long as necessary for the purposes of billing, technical development, troubleshooting, marketing, investigating misuse or data security. However, the manipulation only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy. We store data required from billing for at least one year from the invoice due date and for a period not exceeding three years from the invoice due date, unless necessary to keep data for a longer period. linked to the collection of the invoice. Otherwise, data is stored to the extent permitted and required by relevant legislation.
Websites, visit tracking
We also collect data regarding website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.
Please note that the IP address is an identification required for the functioning of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
Cookies
As a The Luxurius Temporary customer, you can view our websites anonymously.
However, like most websites, we use cookie technology.
When you view our website, the cookie sets a random number to the browser which does not indicate your identity. Cookies help The Luxurius Temporary determine which sections of its websites are most popular, where visitors go and how long they stay there. The data is used to implement and develop services and target advertisements on the websites. You can prevent the storage of cookies by changing your browser settings. In some cases, prevention can slow down or make it impossible to navigate the pages or the website.
Data security
We ensure the security of the data of our services using methods commensurate with the seriousness and sophistication of the threats as well as the cost.
The Luxurius Temporary takes care to perform actions to prevent data security breaches or eliminate disruptions that affect data security. Furthermore, we use every means to ensure that the confidentiality of messages or the protection of privacy is not unduly compromised when performing the above actions.
We provide information about our services' data security actions and other data security issues through appropriate channels, such as our website or customer newsletters.
In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of electronic messages, remove viruses and other malware from messages and take other measures comparable techniques. necessary measures within the permitted and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of data about you being disclosed to third parties and prevent misuse or other unauthorized access. Some of our services also use industry-standard encryption methods. Please note that as a user of the services of The Luxurius Temporary , you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them that way. than the updated operating system.
Communication client et marketing direct
The Luxurius Temporary envoie des messages clients concernant ses produits et services à ses clients via le consentement disponible dans le compte client. The Luxurius Temporary envoie également des messages de marketing direct au format électronique. Vous avez le droit d'interdire à The Luxurius Temporary d'envoyer des messages de marketing direct. Vous pouvez vous désinscrire du marketing en suivant les instructions incluses dans le message de marketing direct ou via votre compte client disponible sur notre site Web.